You can be sure that you won't be left on your own after purchasing your account - we are always here and happy to help with any problems or questions you may have. In an effort to provide the best support and after sales customer care possible, we have a whole domain associated with looking after our customers and making sure they have access to lots of information about their hosting account.

http://www.xlntwebhosting.com/billing/

In this section you are able to open new support tickets, view invoices and billing information as well as pay due invoices. It is of great importance that you keep your contact information up to date in here so that you can be contacted at all times in case of unpaid invoices or emergencies.

http://www.xlntwebhosting.com/knowledgebase

There are many questions that get asked often. For this reason we have them all in one place available for all to see and check before contacting us.

http://www.xlntwebhosting.com/demo_cpanel/

There are two different control panels installed on our server. Webhost Manager is used by resellers to administer their domains and cPanel is used by end users to control almost every aspect of their hosting account. Manuals for both control panels are available here to view online or download.

help[at]xlntwebhosting.COM

billing[at]xlntwebhosting.COM

The helpdesk can also be used by emailing the above addresses. This will automatically create a new ticket and allow the tracking available to all other tickets. It is recommended however that customers login to their helpdesk account to open support tickets. Also, this ensures that the tickets end up at the correct dept.

NOTE: In the above email address, replace [at] with @ - it was done like this to prevent spam crawlers from getting their claws into our support email address.